Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Orders within Uruguay are delivered in 3 to 7 business days. International orders take 10 to 21 business days depending on the destination.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number to follow your shipment in real time.

Do you offer free shipping?

Yes! We offer free shipping on orders that meet our minimum threshold. Check our Shipping Policy for current details.

Returns & Refunds

Can I return a product?

Yes, you have 30 days from receipt to request a return, as long as the product is unused and in its original packaging. See our Return Policy for full details.

How long does a refund take?

Once we receive and approve the return, refunds are processed within 5 to 10 business days to your original payment method.

Products

Are your products natural?

Yes, at Quarza we prioritize natural, high-quality materials and ingredients that are gentle on your body and respectful of the environment.

How do I use the quartz and jade tools?

Each product comes with usage instructions. For best results, use them as part of your daily self-care ritual — ideally in the morning or evening as a moment of calm and connection.